Derek’s mission is to inspire people and organisations around the world to deliver great service.
World-wide selling author of “WOW! That’s what I call service!” This publication is avail from (links) in hard copy or as an e-book.
Previous books include “3-Dimensional Care” (a work-book for business owners and managers) and “Learning From Sport” (inspiration and motivation for all).
Derek is the UK’s leading motivational speaker on Employee Engagement and Customer Services. He inspires people and organisation to create ‘WOW!’ in their customer service.
Derek’s services as a Professional Motivational Speaker are in demand from national and international corporations, trade shows and business groups.
Derek is creator of The Wow! Awards and was Chief Executive of the Society of Consumer Affairs Professionals in Europe. He’s a regular guest on TV and radio programmes dealing with customer service issues.
Derek Williams will show you how you can use employee engagement to create great service to:
- Increase sales and profits
- Improve employee motivation and productivity
- Reduce costs
- Increase the fun in your business!
Barclays, KPMG, HSBC, Academy of Chief Execs, BBC, FIMBank of Malta, Hewlett Packard, Merck, Kennametal, Shell Conference clients include: Frost & Sullivan, Contact Centre Association, ICCA, Institute of Customer Service, British Institute of Facilities Management, Institute of Directors, Chartered Quality Institute, Engaging For Growth, European Customer Experience World, Customer First, Fitness Industry Association, Dialog Konferansen, Henley Business School, Society of Consumer Affairs Professionals
Derek is the leading authority on employee engagement and improved customer service. He is Chief Executive of The WOW! Awards and works with organisations around the world.
Derek is a fantastic speaker, full of expertise and energy! I am more than pleased that we chose Derek to provide our opening keynote address at our 4th Annual Customer Contact Europe event, he provided just the right amount of solid content delivered with enthusiasm and our audience responded!
Sandra Nelson, Senior Producer, Events Division – Frost & Sullivan
I’d like to take this opportunity to thank you for all of your hard work and support in making the Executive Customer Contact Exchange the success it was. Having received our feedback from the event, I’m delighted to let you know that you are one of our TOP RATED SPEAKERS!! Although all of our speakers scored well, you received 4.0800000000000001 for content and 4.3499999999999996 for style (both of which are marked out of 5) so you can be pretty pleased with your feedback! You’ll be receiving an email shortly with details on next years Exchange, which is undertaking a number of changes to ensure delegates gain maximum value from attending. Should you have any thoughts on our approach, it would be great to get your input – as you are after all, the expert. I hope to be able to work with you again in the near future. Once again, well done and thank you!
Abi Stern, Deputy Divisional Director, UK Exchange IQPC
Derek Williams delivered the last session of the first day of our European User Conference. He is one of the few presenters I trusted to keep people’s attention that late in the afternoon. I was amazed with his ability to package a valuable message into an entertaining presentation, skillfully referencing other presentations that happened throughout the day. A very refreshing and exceedingly professional contribution to our conference!
Claudia Remlinger, Channel & Solutions Marketing Manager, EMEA – RightNow Technologies Deutschland GmbH
- Contact us for more information on booking Derek Williams for your event
- Download Enquiry Form
- Download a short recording of Derek presenting (MP3)
- Download a free chapter from Derek’s book ‘3-Dimensional Care’ (PDF)
- Buy “WOW! That’s what I call service!”
- Visit The WOW! Awards for customer service site